How long is processing and delivery?


All orders take 1-2 working days to process/ For sale items please allow 1-5 working days due to the high volume.
Standard Delivery is 1-3 working days subject to stock availability.

If you require express delivery or collection email [email protected]

USA/International:Standard Delivery is 2-5 working days. For sale items please allow 1-5 working days sue to the high volume.If you require express delivery  email [email protected]   When do I receive my tracking details?Every customer receives their tracking details and order fulfilment at any time during the delivery period above 

What should I do on a rare occasion that my hair doesn’t arrive in that time period?

Orders are sent via a guaranteed 1st class signed for/special delivery Royal Mail service, on rare occasions, they have delays. If this is the case, email [email protected] immediately quoting your order reference.


 All orders can be tracked on 

Is collection available?

Yes, please email us [email protected] 

Wig Orders

All wig orders take 3-7 working days to fulfil. During a sale period this may be extended to 10 working days.

How do I amend an order?

Please email [email protected] immediately